TERMS & CONDITIONS

Effective Date: 16 September 2026

Welcome to The Royal Rayalaseema Raw Honey. These Terms & Conditions govern your use of our website and the purchase of our honey products. By accessing this website or placing an order, you agree to comply with these terms.

1. About Our Website

This website is operated by The Royal Rayalaseema Raw Honey, offering naturally sourced raw honey products, including Classic Honey, Standard Honey, Premium Honey, and Black Honey (Putta Honey).

The information, images, descriptions, prices, and other content displayed on this website are provided for general information and may be updated from time to time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, weights, prices, and other information are accurate.

  • Our honey is sourced from naturally occurring wild bee colonies in the Rayalaseema region.
  • Natural honey may vary slightly in colour, texture, aroma, taste, and consistency from one batch to another.
  • Natural crystallisation may occur in raw honey and does not necessarily indicate spoilage.
  • Product images are for representation purposes and actual packaging may vary slightly.
  • Customers should check the product label for ingredients, net quantity, storage instructions, and other applicable information.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information.

We reserve the right to:

  • Accept or reject an order.
  • Cancel an order where necessary.
  • Correct pricing or product information errors.
  • Contact you for additional information regarding an order.
  • Limit quantities for certain products or orders.

An order is considered confirmed only after confirmation from us through the applicable communication channel.

4. Pricing

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice. The applicable price will generally be the price displayed at the time the order is confirmed.

For bulk and wholesale orders, special pricing or discounts may apply as communicated by our team.

5. Bulk & Wholesale Orders

We welcome bulk, wholesale, distributor, hotel, restaurant, supermarket, organic store, and corporate orders.

Bulk-order discounts mentioned on the website are subject to applicable terms, order quantity, availability, and confirmation by our team.

Wholesale or distributor orders may be subject to separate commercial terms agreed between the customer and The Royal Rayalaseema Raw Honey.

6. Payment

Customers are responsible for making payment through the payment method made available or communicated by us.

Orders may be processed only after successful payment confirmation where advance payment is required.

If a payment is unsuccessful, incomplete, reversed, or incorrectly processed, we may hold or cancel the related order until the payment issue is resolved.

7. Shipping & Delivery

We aim to dispatch orders within the timeframe communicated at the time of purchase.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier/service availability
  • Weather conditions
  • Public holidays
  • Natural disasters or other unforeseen circumstances
  • Other circumstances outside our reasonable control

Once an order has been handed over to the delivery partner, delivery may be subject to the courier’s terms and service conditions.

Customers are responsible for providing a correct and complete delivery address and contact details.

8. Inspection on Delivery

Customers are encouraged to check the package when it is delivered.

If the package appears damaged, leaking, tampered with, or otherwise affected during transit, please contact us as soon as possible with relevant photographs/videos and order details.

Any claim relating to damaged or incorrect products should be reported within the applicable period specified by our customer-support team.

9. Returns, Refunds & Cancellations

Because honey is a food product, returns may be subject to hygiene and food-safety considerations.

Requests for cancellation, replacement, or refund will be handled according to our Refund & Return Policy.

Where a refund is approved, the amount and processing time may depend on the payment method and applicable banking/payment-provider processing times.

For more information, please refer to our Refund & Return Policy on the website.

10. Food Product Disclaimer

Our honey is a natural food product. Natural variations in colour, flavour, aroma, thickness, and crystallisation may occur.

The information provided on this website about our products is intended to describe the characteristics and sourcing of our honey and should not be interpreted as medical advice or as a guarantee of any particular health outcome.

Customers should review product labels and consider their individual dietary requirements before consuming the product.

11. Allergies & Dietary Responsibility

Customers are responsible for checking product information and determining whether a product is suitable for their individual dietary needs.

If you have a known allergy, food intolerance, or other dietary concern, please review the product information and consult an appropriate professional before consuming the product.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to the website or its systems.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Upload harmful code, viruses, or malicious material.
  • Misuse our website, contact forms, ordering system, or other services.
  • Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website where misuse or violation of these terms is identified.

13. Intellectual Property

All website content, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Product descriptions
  • Graphics and designs
  • Website text
  • Marketing materials
  • Videos and other media

belongs to or is used by The Royal Rayalaseema Raw Honey and may not be reproduced, copied, modified, or commercially used without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services, or other service providers.

Your use of such services may also be subject to the respective third party’s terms and policies.

We are not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.

15. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Maintenance, technical problems, updates, or circumstances beyond our control may temporarily affect website availability.

16. Limitation of Liability

To the extent permitted by applicable law, The Royal Rayalaseema Raw Honey shall not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays caused by third-party logistics providers, technical failures, or unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

17. Privacy

We may collect and process customer information such as name, phone number, email address, delivery address, and order information for purposes including order processing, delivery, customer support, and communication.

Use of personal information is governed by our Privacy Policy.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this website with the revised effective date.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with the website or our products shall be subject to the applicable jurisdiction of the relevant courts in India.

20. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or other matters, please contact us:

THE ROYAL RAYALASEEMA RAW HONEY
📞 Phone: 9440054474
📧 Email: rayalaseemarawhoney@gmail.com
📷 Instagram: @rayalaseema_raw_honey
📍 Location: Rayalaseema, Andhra Pradesh, India